Privacy Policy

Grand Scale customer privacy notice

Registered name: GRAND SCALE MARKETING LTD

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Use of Cookies
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • How to complain

Contact details

Email

[email protected]
 

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details
  • Addresses
  • Occupation (Job title)
  • Transaction data (including details about payments to and from you and details of products and services you have purchased)
  • Usage data (including information about how you interact with and use our website, products and services)
  • Account access information
  • Website user information

We also collect or use the following information to provide and improve products and services for clients:

As part of our commitment to promoting equality, diversity, and inclusion (EDI) within our programmes and initiatives, we may collect the following information:

  • Gender identity
  • Ethnicity
  • Age group
  • Disability or health condition status
  • Neurodivergence status
  • Caring responsibilities

This information is collected through an optional diversity monitoring section in our programme evaluation surveys. Providing this information is entirely voluntary and not required for participation in our programmes or access to our services. The data collected helps us better understand the diversity of our participants and ensure our programmes are inclusive and accessible to all. All information is handled in compliance with applicable data protection laws.

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details
  • Job title
  • Company name
  • Addresses
  • Purchase or service history
  • Account information, including registration details
  • Marketing preferences
  • Technical data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details
  • Job title
  • Company name
  • Addresses
  • Marketing preferences
  • Purchase or account history
  • Website and app user journey information

We collect or use the following personal information for recruitment purposes:

  • Contact details (e.g. name, address, telephone number or personal email address)
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (e.g. job application, employment references or secondary employment)
  • Education history (e.g. qualifications)
  • Right to work information
     

Use of cookies

This website uses cookies. A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.

For detailed information on the different types of cookies we use and the purposes for which we use them, please refer to our Cookie Policy below.

View Cookie Policy

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are to effectively market our products and services to both existing and potential customers to grow the business, while ensuring that our communications are relevant and beneficial.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are to effectively market our products and services to both existing and potential customers to grow the business, while ensuring that our communications are relevant and beneficial.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
     

Where we get personal information from

  • Directly from you
  • Publicly available sources
  • Market research organisations
  • Providers of marketing lists and other personal information
  • Suppliers and service providers
  • Programme partners, as part of programme collaboration and delivery
     

How long we keep information

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. You have the right to withdraw your consent at any time by clicking the unsubscribe link in any emails you receive from us or by contacting us directly at: [email protected].
 

Who we share information with

Others we share personal information with

  • Organisations we’re legally obliged to share personal information with
  • Suppliers and service providers: We may share your personal data with third-party suppliers, service providers, or contractors who assist us in operating our business and providing services to you.

  • Programme partners: We work collaboratively with various partner organisations to deliver our programmes. We may share your personal information with these partners to ensure effective programme delivery and to enable you to benefit from further support and opportunities. This may include sharing information for purposes such as:

    • Administering and managing the programme
    • Conducting eligibility checks, monitoring, and compliance assessments
    • Evaluating programme outcomes, impact, and success
    • Providing additional support services related to the programme or follow-up assistance
       

    These programme partners are committed to protecting your personal data in line with applicable data protection laws. You will be able to access the privacy policies of these partners, which provide further details on how they collect, process, and protect your personal data. Links to their privacy policies will be provided for your reference.

     

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated: 18 October 2024